1. What is my username and password (to log into the HSMAI website)?

Access to all the resources and information on the HSMAI website is restricted in many areas to just HSMAI members. In order to view the site with all the member resources, you must log in as an HSMAI Member with your unique username and password.

Upon your first login to the HSMAI website, your username is likely your email address and your password is your last name (unless you set them otherwise). These are case-sensitive, and you can change them any time in the My HSMAI area.  If you can’t remember your username or password, please use the “Forgot Password” option. This will immediately return your username and give you the option to email you a password.  Please use the email you would have indicated for HSMAI communications.

2. What is my HSMAI member number?

Find your member number on your dashboard under MY HSMAI.

3. How do I update my contact information?

In order to receive all of your member benefits and communications, please keep your contact information up-to-date. If you have a title change, email change, address change, etc you should make those changes right away in your member profile.  If you have changed companies, you may be able to take the membership with you, so please email info@hsmai.org with your new company information so we can verify your status for you.

4. How much is an HSMAI membership, and when will it expire?

We’ve simplified the options and pricing for becoming part of the largest global hospitality sales, marketing, and revenue optimization community. Industry professionals now have just one decision to make when joining – just what type of organization you are part of:

Individual membership categories:


Add: To include hotels, hotel management companies and corporate offices, convention centers, convention bureaus, and area attractions.


Add: To include online travel services, travel and hospitality technologies, digital marketers, and other service providers.

  • Change to: STUDENT/FACULTY: $50

Add: To include full-time students and faculty currently enrolled in or teaching a hospitality program.

HSMAI also offers discounted options for packages of 10 or more memberships, and special opportunities for Organizational Membership.

Please contact Stacy Gleason for more information at sgleason@hsmai.org.

For more on membership and membership benefits, go to Join HSMAI.

5. What do I get for my membership?

Membership includes a variety of benefits. From weekly insights delivered to your inbox to extensive resources in the online Knowledge Center and an unparalleled peer network, membership in HSMAI should fuel your sales, inspire your marketing, and help you optimize your revenue. Learn more.

6. Is there a chapter in my area?

Search the chapter directory to find your HSMAI chapter. Local HSMAI chapter engagement allows a member the opportunity to build and enhance local resources and contacts. Each chapter has a volunteer leadership group, regular educational programs and events. An HSMAI membership allows members to attend any HSMAI programs worldwide at the special member rates.

If you would like to change your preferred chapter, please email info@hsmai.org

7. Do my dues include chapter membership?

Yes. Annual dues include chapter membership. You are able to select one primary chapter that you would like to receive information from, but members may attend events at any chapter at member rates.

8. What professional certifications does HSMAI offer?

Certification gives you not only a personal sense of accomplishment, but serves as leverage in current and future career opportunities. A certification can be a key differentiator in illustrating your understanding and commitment to an industry or a competency.

* Certified Hospitality Digital Marketer (CHDM)

* Certified in Hospitality Business Acumen (CHBA)

* Certified Revenue Management Executive (CRME)

Find out more about Certifications

9. How can I market my company's services or position my company with HSMAI members?

HSMAI offers three categories of partnership and positioning opportunities for companies to be recognized as thought leaders in front of the industry-at-large: Strategy, Content, & Leadership.

Strategy includes face-to-face positioning and networking at HSMAI’s signature conferences and events, including the Adrian Awards Gala, Digital Marketing Strategy Conference, Revenue Optimization Conference, local chapter programs, and more. By partnering at these events, your company is positioned to showcase your services and create a lasting impression with a targeted audience.

Content allows a company to develop their presence in the industry through thought leadership and directed insights. This category supports the educational resources made available to all HSMAI members including HSMAI University webinars, white papers, special reports, publications, the HSMAI Insights weekly newsletter, and HSMAI Foundation research.

Leadership provides positioning opportunities at invitation-only executive forums and exclusive meetings used to discuss industry challenges, strategies, and best practices among networks of like-minded senior leaders. These meetings include Executive Roundtables for chief marketing officers, hotel management company sales & marketing executives, chief revenue officers, chief sales officers, and digital marketing officers. Additional programs include the annual Chapter Leadership Conference, the Americas Board meetings, and Advisory Board & Council meetings.

For information regarding specific partnership opportunities, please contact Elise Rhinehart at erhinehart@hsmai.org or (703) 506-3297.

10. What if there is not a chapter in my area?

We have many members who do not have chapters in their specific areas, but hold a membership in order to access the many tools, recordings, education, member search, and discounts online.  These people are considered Americas-At-Large.