According to the latest Longwoods International tracking study of American travelers, they are planning more travel for every trip category this fall when compared to 2022.  For example, 66% are planning to visit friends and family this fall, up from 56% a year ago, and 53% are planning fall road trips, up 10% from 2022. Insights from Longwoods President & CEO for HSMAI.

CSR, ESG, and Sustainability are different terms to essentially get to the same realization this new generation of travelers are considering more than price when making their choices of where to stay and who to travel with. Whether environmental impact, social responsibility, or community engagement be their driving factor, travelers are now not only expecting stellar onsite service, but ensuring that their meal was sustainably sourced, property employees receive fair treatment, and the property is supporting the local economy. 

HSMAI hosted a Distribution Executive Roundtable in Toronto.  From technological advances to sustainability demands, industry leaders grapple with a changing landscape of distribution. Here’s a look at the most pressing concerns and strategies to address them.