HSMAI Contact Center Special Interest Group

The HSMAI Contact Center Special Interest Group (formerly IARE) is focused on connecting contact center leaders and executives who face similar challenges for the purpose of networking, benchmarking, and industry education. This is accomplished through the delivery of highly engaging, industry-relevant, in-person and virtual events, and thought leadership. Subscribing members consists of large and small brands in the hospitality and travel industries for reservations, service, social, loyalty, and guest experience for both large and small teams.

2024 Member Meeting Schedule: 


Virtual Meetings

  • Tuesday, March 12, 2024 @ 12PM – 1PM ET  |  Register Online
    • Learn about HSMAI’s Contact Center Special Interest Group (formerly IARE) initiatives and HSMAI’s Contact Center Summit.
    • Participate in a group discussion on 2024 staff engagement initiatives for contact centers as we strive to foster positive work environments, enhancing employee satisfaction, and ultimately improving customer service delivery through innovative engagement strategies.
  • Tuesday, September 10, 2024 @ 12PM – 1PM ET
  • Tuesday, December 10, 2024 @ 6PM – 7PM ET 

In-Person Meeting

  • HSMAI Contact Center Summit | Thursday, June 27, 2024 in Charlotte, NC (8:00AM – 4:00PM)
    • Join contact center leaders and executives in Charlotte, NC for a day of actionable conversation, best practices sharing, and session workshops at the inaugural HSMAI Contact Center Summit (formerly known as the IARE Conference); separate fee applies
    • Make the most of your travel and come early for HSMAI’s Commercial Strategy Conference (June 25-26, 2024).

 

Join contact center leaders and executives in Charlotte, NC for a day of actionable conversation, best practices sharing, and session workshops at the inaugural HSMAI Contact Center Summit (formerly known as the IARE Conference).

Who should attend?

Contact Center leaders and executives of large and small brands in the hospitality and travel industries for reservations, service, social, loyalty, and guest experience, and their industry partners.

Meeting Dress Code: Business Casual

PROGRAM SCHEDULE

Thursday, June 27, 2024

8:30am – 9:30am     Networking Breakfast & Partner Showcase

9:30am – 12:00pm   Sessions & Workshops

12:00pm – 1:00pm   Networking Lunch & Partner Showcase

1:00pm – 3:30pm    Sessions & Workshops

3:30pm – 4:00pm    Summit Wrap up

1-Day Registration Fees | HSMAI Contact Center Summit, Thursday, June 27th, 2024

Registration Categories Through May 29 May 30 – Onsite
Hotelier Member $425 $525
Hotelier Non-Member $605 $710
Partner Member $750 $850
Partner Non-Member $1,100 $1,250

Register now!

REGISTRATION POLICIES

Cancellation Policy

Cancellations received four weeks prior to the conference will receive a full refund less a $50 administrative fee. Cancellations received between four and one week out are entitled to a 50% refund, or 100% roll-over to the 2025 conference. Cancellations received within one week will not be refunded, except in the case of a medical emergency (including if you are required to isolate due to covid exposure). The transferring of a registration must be requested in writing. All cancellations and transfers must be submitted in writing to mandie.hart@hsmai.org.

Confirmation

If you register online, you will immediately receive an electronic confirmation of your registration. If you faxed, mailed, or called in your registration and have not received a confirmation within 10 business days, please contact mandie.hart@hsmai.org.

Consent to Use of Photographic Images

Registration and attendance at, or participation in, HSMAI meetings and other activities constitutes an agreement by the registrant to the use and distribution of the registrant or attendees’ image or voice in photographs, videotapes, electronic reproductions and audiotapes of such events and activities by HSMAI.

Corporate Confidentiality, Antitrust Guidelines, & Code of Conduct

Attendees at HSMAI’s events must agree to follow HSMAI’s statement on corporate confidentialityantitrust guidelines, and code of conduct.

Special Accommodations

HSMAI is committed to providing access to all individuals attending the conference. Those needing any special accommodations (e.g., sign-language interpretation or large-type print materials) should email Renee Blessing.

Steering Committee Members:

  • CHAIR: Anita Travis, Outrigger Hotels
  • VICE CHAIR: Megan Becker, Hershey Entertainment & Resorts
  • Natalie Baumhover, Hyatt Hotels & Resorts
  • Stephanie Davis, Accor Hotels
  • Katie Henshaw, Red Roof
  • Kory Laszewski, Telus International
  • Michelle Lord, Accor Hotels
  • Angela Meyers, Hershey Entertainment & Resorts
  • Denise Pullen, DAISIA Consulting
  • Scott Wright, IGT Solutions
  • Shanna Wright, Red Roof

Book Your Room

HSMAI encourages all attendees to stay in the official HITEC housing block. See available options at HITEC Hotel & Travel. No reservations will be accepted after May 31.

Beware of Unauthorized HSMAI Hotel Solicitations

HITEC Hotel & Travel  (powered by Orchid Events) is the only official hotel provider associated with HSMAI’s 2024 Commercial Strategy Conference & co-located events. Other hotel resellers may contact you offering accommodations for your trip, but they are not endorsed by or affiliated with HSMAI.

Please see this prospectus for partnership opportunities and contact Partnership Manager Mark Primuth at Mark.Primuth@hsmai.org with questions.

For More Information

For inquiries and information, please contact Renee Blessing at renee.blessing@hsmai.org or 703-841-8297