ShareThe labor shortage affecting the U.S. economy as a whole has been particularly felt in the hospitality industry, leading participants at HSMAI’s Spring Curate 2018 event to identify talent acquisition and retention as a priority issue. We followed up on that at the recent Fall Curate 2018, where we asked attendees to answer a series of questions related to talent development in hospitality sales, marketing, and revenue optimization — including the skills required for each area. Here’s what they told us:
Most important for sales: INITIATIVE
Most important for marketing: COMMUNICATIONS
Most important for revenue optimization: TECHNICAL SKILL
Most important to retaining talent: COMPENSATION
More important for teams: DIVERSITY OF THOUGHT