ShareHow to Level-Up Your GEO
Published April 15, 2026 Luisa Laurelli, Account Director, Madden Media*, Rising Marketing Leader Council Member From a recent discussion of HSMAI’s Marketing Rising Leader Council, the message around hotel visibility...
Showing items in the "Marketing" category
Can Hotel Marketing Stay Authentic in the AI Era?
Published 4/15/26 Craig Carbonniere Jr., CHDM, AVP Sales - Hospitality, Milestone*, Marketing Advisory Board Member Hotel marketers are wrestling with a familiar tension: AI makes everything faster, but it also...
Profiling This Year’s Top 25: The Next Five
Published March 20, 2026 This year’s Top 25 were recognized in NYC last month for leadership, innovation, and measurable commercial impact. As HSMAI CEO Brian Hicks said, “Their success stories...
Beyond the Call – 5 Ways Contact Centers Shape Commercial Success
This article highlights the top five things every commercial leader should know about contact centers, backed by industry insights and benchmarking data from HSMAI’s Contact Center SIG.
How AI is Changing the Hospitality Customer Journey
The hospitality industry is entering a new era of digital transformation. By the end of 2026, Milestone’s research across more than 3,500 websites predicts that half of all search traffic will f low through AI engines such as ChatGPT, Google AI Overviews, Bing Copilot, and Perplexity.
Artificial Hospitality
AI promises efficiency but raises tough questions about the guest experience, job roles, and trust.
Amir’s Key Takeaways: U.S. Tariffs and Politics Continue to Discourage Canadian Travelers
According to the latest Longwoods International tracking study of Canadian travelers, 63% of them are less likely to visit the U.S. because of U.S. policy and politics.
Top features of a hotel gift card system management platform
Gift cards aren’t just stocking stuffers anymore; they’re powerful tools that can boost your bookings, spark repeat stays, and create lasting guest relationships all year round.
Report: Meeting Planners Looking for Flexible Spaces
Planners are increasingly on the lookout for unique meeting locations like stadiums, museums, and vineyards.
HSMAI Top 25 Profile: Jen Munro
HSMAI honored the 2024 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, Revenue Optimization and Distribution, recognizing leaders from hospitality, travel, and tourism organizations for their accomplishments. Jen Munro, Vice President of Global Loyalty for Preferred Travel Group is one of these honorees.