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At a recent HSMAI Foundation Board meeting, members discussed what they think will be trending this year across the commercial workforce.
- Recruiting & Retention: Hospitality schools are producing fewer graduates entering the industry. Investment in retention and career development is crucial.
- AI & Efficiency: AI is reshaping operations. Organizations must equip teams with tools to leverage technology strategically.
- Commercial Mindset: Integrating revenue, sales, marketing, and operations remains essential for business success.
- Succession Planning: Internal talent development and mentoring are needed to fill skills gaps and advance leadership.
- Workplace Evolution: Balancing operational needs with flexible work models continues to impact engagement.
- Skills Gap: The industry requires more generalists and leaders with strong critical thinking skills.
- Technology & Young Talent: Younger employees expect innovation; slow adoption risks losing them to other industries.
- Tech Divide: Disparities in digital adoption are widening, impacting competitiveness.
The HSMAI Foundation remains committed to its pillars of attracting, developing, and engaging talent through strategic initiatives. These efforts include industry partnerships, grants, mentorship programs, and resources that help professionals navigate career growth.
Our highly anticipated annual State of Talent report, set for a Q2 release, will provide deeper insights into talent trends and actionable solutions. Learn more about our board’s expertise,
The work of the HSMAI Foundation is made possible with support from our Corporate Talent Partners.