HSMAI Rising Leader Council Insight: Thinking About Diversity, Equity, and Inclusion in Hospitality

Ashley Sellhorst, Director of Sales, Sojern, HSMAI Rising Sales Leader Council Member  

In recent years, the hospitality industry has faced well-placed scrutiny over its lack of diversity, equity, and inclusion (DEI). The Rising Sales Leader Council discussed how they are thinking about DEI at personally and professionally. 

At its core, the industry is about serving people. To be inclusive, hospitality businesses must be able to meet the needs of their diverse guests. 

There are many ways to improve DEI in hospitality, here are a few ways the RLC discussed:  

  • Increase the diversity of employees at all levels of the organization.  
  • Mentorship and leadership opportunities to employees from all backgrounds. 
  • DEI Committees and employee resource groups offer spaces for groups to network and support each other.  
  • The hospitality industry is also working to create more inclusive environments for guests. For example, some hotels are now offering autism-friendly play areas for children, while others are including ASL and other language services.  

It’s important for the hospitality industry to improve DEI, be more aware of the issue and to make a conscious effort to be more inclusive. By being more aware and inclusive, businesses and staff can make a positive impact on the lives of their employees and guests. 

Categories: Sales, Talent and Leadership Development
Insight Type: Articles