Showing items in the "Talent and Leadership Development" category

From Demo to Divorce: Why Hotel – Vendor Relationships Fail (and How to Fix Them)

Kristi White, VP Reporting, Data & Analytics, Groups 360, HSMAI Sales Advisory Board Member If you've ever sat through a flawless product demo, signed a contract full of optimism, and then...

Navigating Contact Center Terms: Acronyms & Terminology Explained

Stephanie Poirier, Senior Team Leader, Sales Support & Quality Performance, Accor, Contact Center SIG Steering Committee Members Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company, Contact Center SIG Steering Committee Members At...

Session Recap: The Confidence Cocktail™: 3Cs to Command Any Room

Tess McGoldrick, Senior Director Product Enablement, Lighthouse, HSMAI Sales Advisory Board Member This article is a summary of Karen Laos’s presentation at the recent HSMAI Commercial Strategy Conference. Why This...

Commercial Alignment in Action: A Conference Workshop Recap

Amy Infante, Founder and Co-Founder, GitGO, HSMAI Sales Advisory Board Member Kim Snow, VP Commercial Strategy, Ambridge, HSMAI Sales Advisory Board Member Commercial alignment remains one of the hospitality industry's most discussed challenges,...

Curate: Money & Magic Heads to Nashville

A small room, real conversation, and an experience that holds your attention. That’s what we are cooking up for you on August 5 when Curate moves to Bar Mar by José Andrés in Nashville. With...

A Note from Brian Hicks, CEO

Attending the HSMAI APAC Commercial Strategy Conference recently in Singapore was both professionally enriching and personally meaningful. It provided an opportunity to reconnect with long-standing colleagues while building new relationships...

Leading Through Chaos Without Losing Your Mind

Libbi Carlson, Director of Commercial Strategy, Apple Hospitality REIT, Revenue Optimization Advisory Board Member The year is well underway, priorities keep shifting, and the pace never quite slows down. This article...

Rethinking Revenue Talent: What Today’s Graduates (and Hiring Managers) Still Miss

Scott Dahl, Visiting Professor, Les Roches, Former Revenue Optimization Advisory Board Member In a recent discussion of HSMAI’s Revenue Advisory Board, the conversation took a lively turn: are...

Rising Leaders on the Benefits of Association Membership

Tre Wilke IV, National Sales Manager, Evans Hotels, Rising Sales Leader Council Alumni HSMAI Chicago Chapter's President Mirela Longoni and Managing Director Jerry LoProto, with Tre Wilke, President of the HSMAI San...

5 of This Year’s Top 25 Profiles

Published on April 2, 2026 This year’s Top 25 were recognized in NYC last month for leadership, innovation, and measurable commercial impact. As HSMAI CEO Brian Hicks said, “Their success...

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