HSMAI Studio Podcast

HSMAI Studio Podcast

HSMAI Studio is our new podcast series featuring real conversations with commercial strategy leaders across hospitality. Hosted by HSMAI President & CEO Brian Hicks and produced in partnership with The Future of Hospitality, each episode explores the ideas, challenges, and innovations shaping sales, marketing, and revenue leadership today. Whether you’re building strategy or leading teams, HSMAI Studio delivers insights from the voices driving our industry forward.

Episode 1: Experiment, Fail, Win: How Great Leaders Adapt in Hospitality

Guest: Dr. Florian Ilgen

Episode 2: The Contact Center is Not a Cost, it’s a Conversion Engine

Guest: Anita Travis and Megan Becker

Episode 3: Closing the AI gap in hospitality’s talent pipeline

Guest: Michael Goldrich and Mike Gamble

Interested in joining the HSMAI Studio as a guest? Let us know by filling out this form: