In recent years, the hospitality industry has faced well-placed scrutiny over its lack of diversity, equity, and inclusion (DEI). The Rising Sales Leader Council discussed how they are thinking about DEI at personally and professionally.
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In 2023 we have fallen back into uncertainty where the conversation around the economic concerns doesn’t match the actual data the hotels are experiencing in real time. Insights from the HSMAI Sales Advisory Board on how we are forecasting in today’s climate.
Since the outbreak of the pandemic, we’ve had to adapt when it comes to meetings, events, and even leisure travel. The Rising Sales Leader Council met to discuss the challenges we’ve faced successfully managing client expectations and share some strategies we use to manage these situations.
The HSMAI Rising Sales Leader Council met to discuss how customer service can make all the difference when hotel amenities are often similar, and price is often the deciding factor. Here are the top five ways we shared to stand out.
With the start of the new year, professional growth may be on your list of intentions or goals. The HSMAI Sales Rising Leader Council met to discuss the importance of continual learning in our career development, and how there are always opportunities to grow.
Insights from Eric Kreins, Assistant Managing Director of Sales, Hilton Worldwide Sales, Chair of HSMAI Sales Advisory Board, on the discipline’s evolution and which skills are needed today to excel in the profession of hotel sales.
As the industry’s recovery continues — and recessionary threats loom — how can you support your team to maintain or grow your margin? What strategies and insights can hotels learn from other industries and industry leaders? Insights from Dr. Kelly McGuire, Principal, ZS, and Jeff Patton, Vice President of Sales, Americas, Hilton, at HSMAI’s Sales Leader Forum 2022.
Since boomers are going to retire, generation Z is increasingly more important. The HSMAI Sales Advisory Board recently discussed what we are or should be doing to attract, train, and retain this generation of incredibly talented people.
Leading communication expert and champion, Karen Laos, provides best practices for stepping up your communication game in the workplace. Whether you’re a seasoned expert in the field or growing into a new role, Karen offered tips and tricks for enhancing your presence and your message in this HSMAI Sales Leader Forum 2022 session.
Cindy Novotny of Master Connections, 2019 HSMAI Sales Lifetime Achievement Award honoree, provides exclusive insights for HSMAI members on how to stay positive amidst uncertainty heading in 2023.