HSMAI recently honored the 2020 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, and Revenue Optimization — recognizing leaders from hospitality, travel, and tourism organizations for their accomplishments in the preceding 18 months. We’re profiling all of them in an HSMAI Special Report and sharing excerpts, including Stephanie Glanzer, CMP, Chief Sales Officer and Senior Vice President MGM Resorts International.
Stephanie Glanzer oversees MGM Resorts International’s group sales and operations efforts, including overall group sales strategy, industry relations, global sales, new developments, and property operations. She began her career with MGM in leisure sales at The Mirage in 1998; her success led to management positions in sales at The Mirage, Bellagio, Mandalay Bay, and Delano. She also served as vice president of sales and marketing at ARIA Resort & Casino and Vdara Hotel & Spa, where she played an instrumental role in the planning, development, and creation of ARIA. Glanzer earned degrees in organizational business as well as sales and marketing from Southern Methodist University. In her time away from work, she enjoys travel, live music, cooking, and spending time with her family.
ACCOMPLISHMENTS: Throughout the crisis, Glanzer has ensured that MGM stayed relevant and focused on both short- and long-term impact strategies for revenue, pace, and digital innovation. During shutdown, her strategy for cancellation mitigation led to the majority of business being rebooked for future years and helped MGM maintain pace for Q3 2021 and beyond.
NOMINATED BY: Amanda Voss, MGM Resorts International — “Stephanie is a very intelligent woman who works hard for the entire sales team at MGM Resorts whether through mentoring or always making herself available. With her steadfast mind and caring nature, she has created an environment that supported us as well as guided us through this time. We could not have asked for a better leader during a tumultuous time.”
STEPHANIE GLANZER ON STAYING MOTIVATED IN 2020: “Without a doubt, the talented individuals that I work alongside have kept me motivated. Despite being shut down and not having any or little group business, my team has done an amazing job of having difficult conversations about cancellations, creating and executing new health and safety protocols, booking future business, and holding each other up. Our goal has been to stay focused on bringing back the business for the long term.”