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HSMAI recently honored the 2020 Top 25 Extraordinary Minds in Hospitality Sales, Marketing, and Revenue Optimization — recognizing leaders from hospitality, travel, and tourism organizations for their accomplishments in the preceding 18 months. We’re profiling all of them in an HSMAI Special Report and sharing excerpts, including Eliot Hamlisch, Executive Vice President of Loyalty and Revenue Optimization, Wyndham Hotels & Resorts
Eliot Hamlisch is responsible for maximizing revenue-generating opportunities across Wyndham’s diverse portfolio of 20 iconic brands, with oversight for the company’s customer engagement, loyalty, credit card, partnerships, distribution, and revenue optimization functions. Prior to his current position, Hamlisch led Wyndham’s Global Sales organization, having joined the company in 2016 as vice president of sales innovation after serving in senior sales, strategy, and business development roles with Starwood Hotels & Resorts, Deloitte, and American Express. Hamlisch graduated from Harvard University and received his MBA from Harvard Business School. He currently sits on the advisory board of Cornell University’s Center for Hospitality Research and Harvard University’s Harvard College Schools Committee and is a founding member of HSMAI’s Chief Loyalty Officer Executive Roundtable.
ACCOMPLISHMENTS: Hamlisch has helped guide Wyndham and its franchisees on the critical path to recovery. In the last year, he and his team have developed and executed a comprehensive pandemic revenue optimization strategy, launched a reimagined co-branded credit card suite, launched Wyndham’s Everyday Heroes campaign, and more.
NOMINATED BY: Lisa Checchio, Wyndham Hotels & Resorts — “Eliot represents the best of Wyndham. Both thoughtful and strategic, he has a natural ability for identifying large, complex business challenges and mobilizing cross-organizational teams to unlock timely and effective solutions. His passion for travel is unmistakable, and he brings infectious levels of positivity and energy into all that he does. The continued support and leadership of Eliot has helped Wyndham continue to outperform amid the pandemic.”
ELIOT HAMLISCH ON STAYING MOTIVATED IN 2020: “My son (Jacob, 7) and daughter (Emma, 5) have been my inspiration over the past year. Consistently smiling, perpetually idealistic, eternally enthusiastic, and seemingly unfazed by daily Zoom calls and virtual playdates, their positivity and optimistic outlook have been truly motivational. While the list of challenges we’ve collectively faced is a lengthy one, my children kept me upbeat and forward-looking as we sailed the rough seas of 2020 together.”