The relationship between sales and revenue management is complex and necessitates collaboration and communication. In The Hotel Sales Playbook, the study guide for HSMAI’s Certified Hotel Sales Leader certification, we…
Though data does not yet definitively link generative AI to improved retention, discussions with commercial leaders reveal its potential to address toil and increase joy.
Despite a significant decline in the rate of inflation in the U.S. the past couple of years, according to the latest Longwoods International tracking study of American travelers, 57% of them report that inflation is still impacting their decision to travel in the next six months. And the percentage of travelers who say that inflation will greatly impact their travel decisions in the next six months jumped from 24% in July to 30% in August, the highest level in 2024. Additional insights for HSMAI from Amir Eylon, Longwoods CEO.
According to the latest Longwoods International tracking study of American travelers, 41% of them are likely to take an international trip in 2025. And 46% of those planning international travel say those trips will not reduce the number or shorten the length or spending on their domestic U.S. travel this year. Get insights for HSMAI from Longwoods President & CEO Amir Eylon.
Highlights from the keynote presentation by Celeste Headlee at the 2024 HSMAI Sales Leader Forum in Washington DC.
Data analytics is critical in hotel sales. But how do you know what are the right KPIs and metrics? And what is the difference between the two? This topic is…
Dr. Breffni Noone, Professor, Penn State University, delivered this Strategic Issues session during the 2024 HSMAI Sales Leader Forum in Washington DC.
During an HSMAI Contact Center Special Interest Group (SIG) session focused on Team & Agent Dynamics and Operational Excellence, industry professionals from organizations such as Hershey Entertainment & Resorts, Accor, IHG, Rosewood Hotels & Resorts, and others gathered to share their experiences, challenges, and strategies in managing contact centers effectively.
Allison Handy, EVP Commercial, Aimbridge Hospitality, delivered this Strategic Issues session during the 2024 HSMAI Sales Leader Forum in Washington DC.
Scott Dahl, Board Member, Room Price Genie, and HSMAI’s 2024 Revenue Optimization Professional Of The Year (Corporate), gave this Lightning Round presentation during the 2024 HSMAI Sales Leader Forum.
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