Showing items in the "Revenue Optimization Professional" category

AI and the Shift from Doing to Thinking

Beth McDermott, Area Revenue Manager, First Hospitality, HSMAI Rising Revenue Optimization Leader Council Member Shelby Livingston, Cluster Revenue Manager, Rosewood Hotels, HSMAI Rising Revenue Optimization Leader Council Member A recent discussion of the Revenue Rising Leader...

The Contact Centers Role in Commercial Strategy

Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company Stephanie Poirier, Senior Team Leader, Sales Support & Quality Performance, Accor Anita Travis, VP Global Contact Center,...

Has Social Media Broken the Travel Funnel?

Published: March 11, 2026 Miyuki Sasada, Senior Account Manager, Booking.com*, Rising Revenue Optimization Leaders Council Member Article author - Miyuki Sasada, Booking.com, Rising Revenue Optimization Leaders Council Member During...

Doing More with Less: Navigating Talent Challenges in Distribution

Andrea Daniels, Global Director, Distribution Partnerships & Strategy – Commercial & Technology, IHG Hotels & Resorts*, HSMAI Global Distribution Advisory Board Member Hotel distribution faces major challenges in talent management…

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