Showing items in the "Audience" category

AI and the Shift from Doing to Thinking

Beth McDermott, Area Revenue Manager, First Hospitality, HSMAI Rising Revenue Optimization Leader Council Member  Shelby Livingston, Cluster Revenue Manager, Rosewood Hotels, HSMAI Rising Revenue Optimization Leader Council Member  A recent discussion of the Revenue Rising Leader...

What Is the State of the Global Workplace Right Now?

Sharon Andrade, Founder at HLeader, HSMAI Sales Advisory Board Member  In a recent meeting of the HSMAI sales advisory board, we discussed talent engagement, productivity, and what happens when managers start to fray. Global employee engagement declined last year, and the economic impact reached hundreds...

The Contact Centers Role in Commercial Strategy

Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company Stephanie Poirier, Senior Team Leader, Sales Support & Quality Performance, Accor Anita Travis, VP Global Contact Center,...

Has Social Media Broken the Travel Funnel?

Published: March 11, 2026 Miyuki Sasada, Senior Account Manager, Booking.com*, Rising Revenue Optimization Leaders Council Member   Article author - Miyuki Sasada, Booking.com, Rising Revenue Optimization Leaders Council Member During...

HSMAI PERSPECTIVE: Giving Yourself a Break

Our industry leaders are worried about their people. And they should be. It’s easy to forget, but hospitality has been on the front lines of the pandemic for more than seven months now.

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