Showing items in the "Audience" category

What Is the State of the Global Workplace Right Now?

Sharon Andrade, Founder at HLeader, HSMAI Sales Advisory Board Member In a recent meeting of the HSMAI sales advisory board, we discussed talent engagement, productivity, and what happens when managers start to fray. Global employee engagement declined last year, and the economic impact reached hundreds...

The Contact Centers Role in Commercial Strategy

Megan Becker, Manager of Hiring and Training, Reservations, Hershey Entertainment & Resorts Company Stephanie Poirier, Senior Team Leader, Sales Support & Quality Performance, Accor Anita Travis, VP Global Contact Center,...

Has Social Media Broken the Travel Funnel?

Published: March 11, 2026 Miyuki Sasada, Senior Account Manager, Booking.com*, Rising Revenue Optimization Leaders Council Member Article author - Miyuki Sasada, Booking.com, Rising Revenue Optimization Leaders Council Member During...

Adrian’s Deadline Approaching: Submit Before It’s Too Late

There are 14 more days to submit Adrian Award entries! If you haven’t looked at the details – we’re excited to share that you’ll find some new categories recognizing the…

HSMAI’s Curate: A Commercial Futures Forum Found Its Home at Nashville’s Bluebird Café

On Wednesday, August 6, HSMAI hosted a remarkable, organizational‑members‑only edition of its Curate Executive Insights Forum at Nashville’s iconic Bluebird Café. Members gathered—not merely to network, but to explore how…

HSMAI Celebrates Former President and CEO Bob Gilbert’s Induction into Events Industry Council Hall of Leaders

Former president and CEO, Robert A. “Bob” Gilbert, has been selected as a 2025 inductee into the Events Industry Council (EIC) Hall of Leaders.

Doing More with Less: Navigating Talent Challenges in Distribution

Andrea Daniels, Global Director, Distribution Partnerships & Strategy – Commercial & Technology, IHG Hotels & Resorts*, HSMAI Global Distribution Advisory Board Member Hotel distribution faces major challenges in talent management…

HSMAI PERSPECTIVE: Giving Yourself a Break

Our industry leaders are worried about their people. And they should be. It’s easy to forget, but hospitality has been on the front lines of the pandemic for more than seven months now.

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