Showing items in the "Leadership" category

From Bots to Agentic AI: 4 Contact Center Trends to Watch

HSMAI Contact Center SIG Fireside Chat Steering Committee Co-Facilitators Fatima Fisher, Director of Global Reservation Support, Pyramid Global Hospitality Denise Pullen, Founder & CEO, Daisia Consulting The HSMAI Contact Center...

AI’s Best Use Case? Giving Time Back

Sydnee Berger, Senior Sales Manager, Sojern, HSMAI Rising Sales Leader Council Member  Gabrielle Kantarovich, Senior National Sales Manager, Placemakr, HSMAI Rising Sales Leader Council Member   A recent discussion of the...

AI and the Shift from Doing to Thinking

Beth McDermott, Area Revenue Manager, First Hospitality, HSMAI Rising Revenue Optimization Leader Council Member  Shelby Livingston, Cluster Revenue Manager, Rosewood Hotels, HSMAI Rising Revenue Optimization Leader Council Member  A recent discussion of the Revenue Rising Leader...

AI’s Place in the Guest Journey

Shannon Burdine, Corporate Director, Digital Marketing, Sage Hospitality Group, Marketing RLC Member Melissa Olson, Senior Marketing Manager, Equinox Hotel New York, Marketing RLC Member  A recent discussion of the Marketing Rising Leader Council explored...

Leading Through Chaos Without Losing Your Mind

Libbi Carlson, Director of Commercial Strategy, Apple Hospitality REIT, Revenue Optimization Advisory Board Member The year is well underway, priorities keep shifting, and the pace never quite slows down. This article...
View All Items