A simple wellness self-assessment that covered five domains including emotional wellness, mental clarity, physical wellness, connection and belonging, and joy and fulfillment. This sparked candid reflection about how leaders care for themselves and their teams.

AI promises efficiency but raises tough questions about the guest experience, job roles, and trust.

When rising revenue leaders met earlier this year, I led a conversation centered on uncertainty. Travel patterns were shifting in ways that felt unpredictable, and revenue leaders were working to make sense of cancellations, shortened booking windows, and new risks tied to fluctuating policy.