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X-WR-CALDESC:Events for HSMAI Americas
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DTSTART;TZID=America/New_York:20260519T120000
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UID:12862-1779192000-1779195600@americas.hsmai.org
SUMMARY:The LinkedIn Playbook: Building Buzz\, Bookings & Brand
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Meet the LinkedIn Insider Leading This Session\nFeaturing Michael Aberman from LinkedIn\, moderated by Kimberly Hensley form Tripleseat and 2026 Board Member[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/the-linkedin-playbook-building-buzz-bookings-brand/
LOCATION:https://americas.hsmai.org/event/the-linkedin-playbook-building-buzz-bookings-brand/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260615T140000
DTEND;TZID=America/New_York:20260615T170000
DTSTAMP:20260422T001253Z
CREATED:20260422T000548Z
LAST-MODIFIED:20260422T001253Z
UID:12850-1781532000-1781542800@americas.hsmai.org
SUMMARY:Contact Center SIG – In‑Person Roundtable
DESCRIPTION:[vc_row][vc_column][vc_column_text]This interactive forum combines peer discussion and partner insights to explore trends\, challenges\, and opportunities shaping contact center strategy. Designed for hospitality leaders driving contact center strategy\, operations\, and performance across sales\, marketing\, and revenue management. \n\nHeld in conjunction with HSMAI’s Commercial Strategy Conference. \n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/contact-center-sig-in-person-roundtable/
LOCATION:San Antonio\, TX\, United States
GEO:29.468413;-98.528889
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260511T120000
DTEND;TZID=America/New_York:20260511T130000
DTSTAMP:20260421T235958Z
CREATED:20260421T235935Z
LAST-MODIFIED:20260421T235958Z
UID:12849-1778500800-1778504400@americas.hsmai.org
SUMMARY:Contact Center SIG – Virtual Fireside Chat
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””]Online Web Series\, NA[/vc_column_text][vc_column_text css=””]Register \nAn open discussion exploring the impact of AI on contact center agents and other emerging topics influencing the guest experience and operations. \nFacilitator \nMegan Becker\, Manager of Hiring and Training\, Reservations\, Hershey Entertainment & Resorts Company[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/contact-center-sig-virtual-fireside-chat-2/
LOCATION:https://americas.hsmai.org/event/contact-center-sig-virtual-fireside-chat-2/
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260428T120000
DTEND;TZID=America/New_York:20260428T130000
DTSTAMP:20260421T234315Z
CREATED:20260421T233545Z
LAST-MODIFIED:20260421T234315Z
UID:12847-1777377600-1777381200@americas.hsmai.org
SUMMARY:Contact Center SIG – Virtual Fireside Chat
DESCRIPTION:[vc_row][vc_column][vc_column_text css=””] \n\nOnline Web Series\, NA\n\n\n  \n\n[/vc_column_text][vc_column_text css=””]Register \nOpen discussion on Quality Assurance best practices & other trending topics \nSteering Committee Facilitator: Fatima Fisher\, Director of Global Reservation Support\, Pyramid Global Hospitality[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/contact-center-sig-virtual-fireside-chat/
LOCATION:https://americas.hsmai.org/event/contact-center-sig-virtual-fireside-chat/
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20220201T140000
DTEND;TZID=America/New_York:20220201T144000
DTSTAMP:20220110T205659Z
CREATED:20220110T205035Z
LAST-MODIFIED:20220110T205659Z
UID:6782-1643724000-1643726400@americas.hsmai.org
SUMMARY:The Crystal Ball is Less Cloudy: Using Traveler Sentiment Research as a Guidepost Forward
DESCRIPTION:This HSMAI State of the Industry member webinar will provide exclusive insights from Amir Eylon\, President & CEO\, Longwoods International. \nThe COVID-19 Pandemic has not just changed travel\, but also the traveler…  Through the use of  industry-leading sentiment and visitor research\, Amir Eylon\, travel industry expert and CEO of market research consultancy\, Longwoods International will share some of the latest insights into what travelers are thinking\, how they are behaving\, and how they are evolving to help us understand the road ahead. Eylon\, an HSMAI Top 25 honoree\, has been providing insights for HSMAI members regulary. throughout the pandemic based on Longwoods’ extensive customer surveying. \nThis 40-minute webinar is provided as an HSMAI member benefit. \n \nAbout the Presenter \n\nAmir Eylon\nPresident & CEO\nLongwoods International \nA thirty-year veteran of the Travel & Tourism industry\, Amir leads the entire team responsible for the development and execution of all facets of the organization from program development to customer acquisition and retention. \nHe joined Longwoods in 2015 from his previous role as Vice President\, Partner Engagement with Brand USA\, the public-private partnership serving as the destination marketing organization dedicated to increasing international visitation to the US. He led the team responsible for helping to increase Brand USA’s partnership base and ensuring that participants received excellent service throughout Brand USA’s deployment of joint marketing programs. During his tenure\, Brand USA grew its base to 475 partners\, comprised of destination marketing organizations\, convention and visitor bureaus\, attractions\, travel brands\, airlines\, and tour operators. \nPrior to joining Brand USA\, Amir served as Director of the Ohio Office of Tourism. He has been recognized with a number of Industry honors including: Top 25 Extraordinary Minds in Sales & Marketing award (2014) by the Hospitality Sales and Marketing Association International (HSMAI); The Ohio Tourism Industry’s Highest Honor\, The Paul Sherlock Award; and The State of Ohio Distinguished Service Medal.
URL:https://americas.hsmai.org/event/the-crystal-ball-is-less-cloudy-using-traveler-sentiment-research-as-a-guidepost-forward/
LOCATION:Online Web Series
CATEGORIES:Nationalevents
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20211006
DTEND;VALUE=DATE:20211110
DTSTAMP:20211013T095648Z
CREATED:20201113T222330Z
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UID:5037-1633478400-1636502399@americas.hsmai.org
SUMMARY:Hotel Revenue Optimization Essentials
DESCRIPTION:Today more than ever it is essential for hoteliers across disciplines to be able to confidently navigate both the art and science of revenue optimization\, and confirm their knowledge\, experience\, and capabilities in the field. \nThis course takes a deep dive into the fundamentals\, cross-disciplinary partnerships\, and emerging elements impacting revenue optimization.
URL:https://americas.hsmai.org/event/hotel-revenue-optimization-essentials-8/
LOCATION:Virtual Meeting\, NA
CATEGORIES:Classes,Nationalevents
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