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X-WR-CALNAME:HSMAI Americas
X-ORIGINAL-URL:https://americas.hsmai.org
X-WR-CALDESC:Events for HSMAI Americas
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DTSTART:20251102T060000
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DTSTART:20261101T060000
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DTSTART:20241103T080000
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DTSTART:20250309T090000
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DTSTART:20251102T080000
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TZOFFSETFROM:-0700
TZOFFSETTO:-0600
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DTSTART:20260308T090000
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DTSTART:20261101T080000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20260113
DTEND;VALUE=DATE:20260114
DTSTAMP:20260112T212325Z
CREATED:20251231T194031Z
LAST-MODIFIED:20260112T212325Z
UID:12599-1768262400-1768348799@americas.hsmai.org
SUMMARY:Mid-South-Personal Development - Vision\,
DESCRIPTION:
URL:https://americas.hsmai.org/event/mid-south-personal-development-vision/
LOCATION:Germantown\, TN
CATEGORIES:Chapterevents
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251217T110000
DTEND;TZID=America/New_York:20251217T120000
DTSTAMP:20251002T202934Z
CREATED:20250909T205509Z
LAST-MODIFIED:20251002T202934Z
UID:12418-1765969200-1765972800@americas.hsmai.org
SUMMARY:Certified in Hospitality Business Acumen
DESCRIPTION:Our Certified in Hospitality Business Acumen (CHBA) instructor‑led course\, runs November 19 – December 17\, 2025 from 11am ET – 12pm ET.\nThrough a competitive hotel simulation\, e-learning\, and expert-led discussions\, participants will gain the financial\, leadership\, and operational insights that today’s owners and teams expect.\n🔹 5 weeks\n🔹 11am ET\n🔹 100% online\n🔹 $625 (HSMAI members & non-members)\n🔹 Registration closes Nov 5 \nWhy this matters:\nToday’s hotel execs are expected to deliver not just operational excellence but strategic financial leadership. The CHBA certification proves you’ve mastered both. It gives you credibility with owners\, asset managers\, and across your team\, showing you’re not just doing things right but doing the right things. \nClick for details: https://lnkd.in/emkmmyeZ
URL:https://americas.hsmai.org/event/certified-in-hospitality-business-acumen/2025-12-17/
LOCATION:Online Web Series\, NA
CATEGORIES:Classes,Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251217
DTEND;VALUE=DATE:20251218
DTSTAMP:20251216T221107Z
CREATED:20251104T212504Z
LAST-MODIFIED:20251216T221107Z
UID:12484-1765929600-1766015999@americas.hsmai.org
SUMMARY:SoCo-Hospitality Honors and Holiday Cele
DESCRIPTION:
URL:https://americas.hsmai.org/event/soco-hospitality-honors-and-holiday-cele/
LOCATION:Colorado Springs\, CO\, United States
CATEGORIES:Chapterevents
GEO:38.861469;-104.857828
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251216
DTEND;VALUE=DATE:20251217
DTSTAMP:20251215T220706Z
CREATED:20251024T235200Z
LAST-MODIFIED:20251215T220706Z
UID:12459-1765843200-1765929599@americas.hsmai.org
SUMMARY:HSMAI Las Vegas: Elevate & Celebrate!
DESCRIPTION:industry partners share powerful insights shaping hospitality\u2019s future\, followed by the 2025 Awards of Excellence honoring the leaders and innovators driving success across Sales\, Marketing\, and Revenue Management
URL:https://americas.hsmai.org/event/hsmai-las-vegas-elevate-celebrate/
LOCATION:Las Vegas\, NV\, United States
GEO:36.301068;-115.206969
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251216
DTEND;VALUE=DATE:20251217
DTSTAMP:20251215T220706Z
CREATED:20251021T230800Z
LAST-MODIFIED:20251215T220706Z
UID:12451-1765843200-1765929599@americas.hsmai.org
SUMMARY:Boston-2025 Pillar Awards and Holiday Ce
DESCRIPTION:
URL:https://americas.hsmai.org/event/boston-2025-pillar-awards-and-holiday-ce/
LOCATION:Boston\, MA\, United States
CATEGORIES:Chapterevents
GEO:42.370567;-71.026964
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251211
DTEND;VALUE=DATE:20251212
DTSTAMP:20251210T212354Z
CREATED:20251201T202621Z
LAST-MODIFIED:20251210T212354Z
UID:12554-1765411200-1765497599@americas.hsmai.org
SUMMARY:DC Holiday Event
DESCRIPTION:
URL:https://americas.hsmai.org/event/dc-holiday-event/
LOCATION:Washington\, DC\, United States
GEO:38.895112;-77.036366
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251211
DTEND;VALUE=DATE:20251212
DTSTAMP:20251210T212353Z
CREATED:20251118T235530Z
LAST-MODIFIED:20251210T212353Z
UID:12528-1765411200-1765497599@americas.hsmai.org
SUMMARY:Hawaii - Holiday Pau Hana
DESCRIPTION:
URL:https://americas.hsmai.org/event/hawaii-holiday-event/
LOCATION:Honolulu\, HI\, United States
CATEGORIES:Chapterevents
GEO:24.859832;-168.021815
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251211
DTEND;VALUE=DATE:20251212
DTSTAMP:20251210T212354Z
CREATED:20251114T231129Z
LAST-MODIFIED:20251210T212354Z
UID:12511-1765411200-1765497599@americas.hsmai.org
SUMMARY:Atlanta Hospitality Trends
DESCRIPTION:Atlanta Hospitality Trends
URL:https://americas.hsmai.org/event/atlanta-hospitality-trends/
LOCATION:Dunwoody\, GA
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251210T110000
DTEND;TZID=America/New_York:20251210T120000
DTSTAMP:20251002T202934Z
CREATED:20250909T205509Z
LAST-MODIFIED:20251002T202934Z
UID:12417-1765364400-1765368000@americas.hsmai.org
SUMMARY:Certified in Hospitality Business Acumen
DESCRIPTION:Our Certified in Hospitality Business Acumen (CHBA) instructor‑led course\, runs November 19 – December 17\, 2025 from 11am ET – 12pm ET.\nThrough a competitive hotel simulation\, e-learning\, and expert-led discussions\, participants will gain the financial\, leadership\, and operational insights that today’s owners and teams expect.\n🔹 5 weeks\n🔹 11am ET\n🔹 100% online\n🔹 $625 (HSMAI members & non-members)\n🔹 Registration closes Nov 5 \nWhy this matters:\nToday’s hotel execs are expected to deliver not just operational excellence but strategic financial leadership. The CHBA certification proves you’ve mastered both. It gives you credibility with owners\, asset managers\, and across your team\, showing you’re not just doing things right but doing the right things. \nClick for details: https://lnkd.in/emkmmyeZ
URL:https://americas.hsmai.org/event/certified-in-hospitality-business-acumen/2025-12-10/
LOCATION:Online Web Series\, NA
CATEGORIES:Classes,Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251210
DTEND;VALUE=DATE:20251211
DTSTAMP:20251209T212427Z
CREATED:20251105T212257Z
LAST-MODIFIED:20251209T212427Z
UID:12487-1765324800-1765411199@americas.hsmai.org
SUMMARY:HSMAI Greater Denver Awards Ceremony
DESCRIPTION:
URL:https://americas.hsmai.org/event/hsmai-greater-denver-awards-show/
LOCATION:Denver\, CO
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251209T120000
DTEND;TZID=America/New_York:20251209T130000
DTSTAMP:20251030T141054Z
CREATED:20251030T141054Z
LAST-MODIFIED:20251030T141054Z
UID:12465-1765281600-1765285200@americas.hsmai.org
SUMMARY:All Members Contact Center SIG Meeting
DESCRIPTION:Join the conversation as contact center leaders from both in-house and outsourced models discuss key learnings from 2025 and strategic priorities for 2026. We’ll dive into performance benchmarks\, workforce trends\, and innovation strategies to help optimize your contact center operations and prepare for the future. \nDiscussion Leaders: \n\nMichelle Lord\, Director\, Reservation Sales\, Accor Global Reservation Center\nKatie Henshaw\, Director\, Contact Center & Vendor Management\, Red Roof
URL:https://americas.hsmai.org/event/all-members-contact-center-sig-meeting/
ATTACH;FMTTYPE=image/png:https://americas.hsmai.org/wp-content/uploads/sites/16/2025/10/HSMAI-Contact-Center-SIG-logo.png
LOCATION:https://us02web.zoom.us/meeting/register/u__9qBGYRvqq-RBAQeKVpw#/registration
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251209
DTEND;VALUE=DATE:20251210
DTSTAMP:20251208T212326Z
CREATED:20251201T202620Z
LAST-MODIFIED:20251208T212326Z
UID:12553-1765238400-1765324799@americas.hsmai.org
SUMMARY:San Diego: Merry Mingles: Holiday Bingo
DESCRIPTION:
URL:https://americas.hsmai.org/event/san-diego-merry-mingles-holiday-bingo/
LOCATION:San Diego\, CA\, United States
CATEGORIES:Chapterevents
GEO:32.724103;-117.170912
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251203T110000
DTEND;TZID=America/New_York:20251203T120000
DTSTAMP:20251002T202933Z
CREATED:20250909T205509Z
LAST-MODIFIED:20251002T202933Z
UID:12416-1764759600-1764763200@americas.hsmai.org
SUMMARY:Certified in Hospitality Business Acumen
DESCRIPTION:Our Certified in Hospitality Business Acumen (CHBA) instructor‑led course\, runs November 19 – December 17\, 2025 from 11am ET – 12pm ET.\nThrough a competitive hotel simulation\, e-learning\, and expert-led discussions\, participants will gain the financial\, leadership\, and operational insights that today’s owners and teams expect.\n🔹 5 weeks\n🔹 11am ET\n🔹 100% online\n🔹 $625 (HSMAI members & non-members)\n🔹 Registration closes Nov 5 \nWhy this matters:\nToday’s hotel execs are expected to deliver not just operational excellence but strategic financial leadership. The CHBA certification proves you’ve mastered both. It gives you credibility with owners\, asset managers\, and across your team\, showing you’re not just doing things right but doing the right things. \nClick for details: https://lnkd.in/emkmmyeZ
URL:https://americas.hsmai.org/event/certified-in-hospitality-business-acumen/2025-12-03/
LOCATION:Online Web Series\, NA
CATEGORIES:Classes,Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251202
DTEND;VALUE=DATE:20251203
DTSTAMP:20251201T202623Z
CREATED:20251020T230936Z
LAST-MODIFIED:20251201T202623Z
UID:12448-1764633600-1764719999@americas.hsmai.org
SUMMARY:2025 Gateway to Excellence Hospitality A
DESCRIPTION:
URL:https://americas.hsmai.org/event/2025-gateway-to-excellence-hospitality-a/
LOCATION:St. Louis\, MO
CATEGORIES:Chapterevents
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251126T110000
DTEND;TZID=America/New_York:20251126T120000
DTSTAMP:20251002T202933Z
CREATED:20250909T205509Z
LAST-MODIFIED:20251002T202933Z
UID:12415-1764154800-1764158400@americas.hsmai.org
SUMMARY:Certified in Hospitality Business Acumen
DESCRIPTION:Our Certified in Hospitality Business Acumen (CHBA) instructor‑led course\, runs November 19 – December 17\, 2025 from 11am ET – 12pm ET.\nThrough a competitive hotel simulation\, e-learning\, and expert-led discussions\, participants will gain the financial\, leadership\, and operational insights that today’s owners and teams expect.\n🔹 5 weeks\n🔹 11am ET\n🔹 100% online\n🔹 $625 (HSMAI members & non-members)\n🔹 Registration closes Nov 5 \nWhy this matters:\nToday’s hotel execs are expected to deliver not just operational excellence but strategic financial leadership. The CHBA certification proves you’ve mastered both. It gives you credibility with owners\, asset managers\, and across your team\, showing you’re not just doing things right but doing the right things. \nClick for details: https://lnkd.in/emkmmyeZ
URL:https://americas.hsmai.org/event/certified-in-hospitality-business-acumen/2025-11-26/
LOCATION:Online Web Series\, NA
CATEGORIES:Classes,Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251120
DTEND;VALUE=DATE:20251121
DTSTAMP:20251118T235529Z
CREATED:20250910T210752Z
LAST-MODIFIED:20251118T235529Z
UID:12354-1763596800-1763683199@americas.hsmai.org
SUMMARY:DC 2025 Directors Roundtable
DESCRIPTION:2025 Directors Roundtable
URL:https://americas.hsmai.org/event/dc-2025-directors-roundtable/
LOCATION:Arlington\, VA
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251120
DTEND;VALUE=DATE:20251121
DTSTAMP:20250917T222443Z
CREATED:20250909T205509Z
LAST-MODIFIED:20250917T222443Z
UID:12352-1763596800-1763683199@americas.hsmai.org
SUMMARY:DC Directors Roundtable
DESCRIPTION:
URL:https://americas.hsmai.org/event/dc-directors-roundtable/
LOCATION:St. Louis\, MO
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251119T110000
DTEND;TZID=America/New_York:20251119T120000
DTSTAMP:20251016T223815Z
CREATED:20250909T205509Z
LAST-MODIFIED:20251016T223815Z
UID:12351-1763550000-1763553600@americas.hsmai.org
SUMMARY:Certified in Hospitality Business Acumen
DESCRIPTION:Our Certified in Hospitality Business Acumen (CHBA) instructor‑led course\, runs November 19 – December 17\, 2025 from 11am ET – 12pm ET.\nThrough a competitive hotel simulation\, e-learning\, and expert-led discussions\, participants will gain the financial\, leadership\, and operational insights that today’s owners and teams expect.\n🔹 5 weeks\n🔹 11am ET\n🔹 100% online\n🔹 $625 (HSMAI members & non-members)\n🔹 Registration closes Nov 5 \nWhy this matters:\nToday’s hotel execs are expected to deliver not just operational excellence but strategic financial leadership. The CHBA certification proves you’ve mastered both. It gives you credibility with owners\, asset managers\, and across your team\, showing you’re not just doing things right but doing the right things. \nClick for details: https://lnkd.in/emkmmyeZ
URL:https://americas.hsmai.org/event/certified-in-hospitality-business-acumen/2025-11-19/
LOCATION:Online Web Series\, NA
CATEGORIES:Classes,Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251118T080000
DTEND;TZID=America/New_York:20251120T170000
DTSTAMP:20251031T151420Z
CREATED:20251031T151125Z
LAST-MODIFIED:20251031T151420Z
UID:12473-1763452800-1763658000@americas.hsmai.org
SUMMARY:Discover the Future of Hospitality at Phocuswright 2025
DESCRIPTION:The Phocuswright Conference (November 18–20\, 2025\, San Diego) brings together the most influential minds in travel\, hospitality\, and technology. For hoteliers\, it’s a unique opportunity to connect with innovators shaping the future of guest experience\, distribution\, and AI-driven operations. \n\n\nCheck out the exclusive Hoteliers Program—with roundtables\, masterclasses\, and special access designed just for hospitality leaders. \nClick here to apply. 
URL:https://americas.hsmai.org/event/discover-the-future-of-hospitality-at-phocuswright-2025/
LOCATION:San Diego\, CA\, United States
GEO:32.724103;-117.170912
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251111
DTEND;VALUE=DATE:20251112
DTSTAMP:20251110T222401Z
CREATED:20251030T202312Z
LAST-MODIFIED:20251110T222401Z
UID:12472-1762819200-1762905599@americas.hsmai.org
SUMMARY:Missouri-AI Discovery for Your Hotel: Na
DESCRIPTION:
URL:https://americas.hsmai.org/event/missouri-ai-discovery-for-your-hotel-na/
LOCATION:St. Louis\, MO
CATEGORIES:Chapterevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251111
DTEND;VALUE=DATE:20251223
DTSTAMP:20251110T222401Z
CREATED:20250114T195219Z
LAST-MODIFIED:20251110T222401Z
UID:11648-1762819200-1766447999@americas.hsmai.org
SUMMARY:Hotel Revenue Optimization Essentials
DESCRIPTION:Hotel Revenue Optimization Essentials
URL:https://americas.hsmai.org/event/hotel-revenue-optimization-essentials-70/
LOCATION:Online Web Series\, NA
CATEGORIES:Nationalevents
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251104
DTEND;VALUE=DATE:20251105
DTSTAMP:20251103T211122Z
CREATED:20251020T230935Z
LAST-MODIFIED:20251103T211122Z
UID:12447-1762214400-1762300799@americas.hsmai.org
SUMMARY:The Waves of Hospitality Awards
DESCRIPTION:
URL:https://americas.hsmai.org/event/the-waves-of-hospitality-awards/
LOCATION:San Diego\, CA\, United States
CATEGORIES:Chapterevents
GEO:32.724103;-117.170912
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251029
DTEND;VALUE=DATE:20251030
DTSTAMP:20251028T195530Z
CREATED:20250827T192208Z
LAST-MODIFIED:20251028T195530Z
UID:12301-1761696000-1761782399@americas.hsmai.org
SUMMARY:DC General Manager Panel
DESCRIPTION:DC General Manager Panel
URL:https://americas.hsmai.org/event/dc-general-manager-panel-2/
LOCATION:Washington\,
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251026
DTEND;VALUE=DATE:20251029
DTSTAMP:20250902T200116Z
CREATED:20250828T201814Z
LAST-MODIFIED:20250902T200116Z
UID:12306-1761436800-1761695999@americas.hsmai.org
SUMMARY:Curate: A Commercial Futures Forum
DESCRIPTION:   \n  \nPlease save the date to join us in Denver for Curate: A Commercial Futures Forum. This invitation-only event will be held in conjunction with The Hospitality Show. \n\nSunday\, October 26 at 6pm – we’ll be gathering in downtown Denver for a casual and fun networking dinner\nMonday\, October 27 – 9am – 11:30am – our fall segment of Curate: A Commercial Futures Forum held at the Denver Convention Center\nMonday\, October 27 & Tuesday\, October 28 – Enjoy complimentary access to The Hospitality Show floor and catch an educational session on ancillary revenue presented by HSMAI and Revinate\n\nCurate: A Commercial Futures Forum is complimentary to HSMAI Organizational Members.\nFor additional details\, or to register\, contact stacy.gleason@hsmai.org. \nDenver hotel rooms available through The Hospitality Show room block.
URL:https://americas.hsmai.org/event/curate-a-commercial-futures-forum/
LOCATION:Denver\, Colorado
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251026
DTEND;VALUE=DATE:20251029
DTSTAMP:20250919T124654Z
CREATED:20250919T124654Z
LAST-MODIFIED:20250919T124654Z
UID:12382-1761436800-1761695999@americas.hsmai.org
SUMMARY:The Hospitality Show
DESCRIPTION:  \n  \n  \n  \nHSMAI Members receive $100 off The Hospitality Show registration with code HSMAI100. \nIn October 2025\, The Hospitality Show will bring more energy\, more innovation and new ways to move your business forward. From a reimagined show floor and new interactive zones to curated 1:1 meetings and peer-led education\, every detail is designed to help you accelerate what’s working and navigate what’s next. \nJoin thousands of hospitality professionals — from owners and operators to rising stars and innovators — coming together to solve real challenges and shape what’s ahead. \nClick here to reserve a room in The Hospitality Show room block – deadline is September 30!
URL:https://americas.hsmai.org/event/the-hospitality-show/
LOCATION:Denver Convention Center\, 700 14th St\, Denver\, CO\, 80202\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251022T120000
DTEND;TZID=America/New_York:20251022T123000
DTSTAMP:20251021T014716Z
CREATED:20251021T014620Z
LAST-MODIFIED:20251021T014716Z
UID:12449-1761134400-1761136200@americas.hsmai.org
SUMMARY:The Latest Travel Trends shaping the North American market.
DESCRIPTION:LAST CALL! Join HEDNA\, HSMAI\, and Matthew Varabkanich for an exclusive webinar featuring insights from the Cleveland Research Company on the latest travel trends shaping the North American market. \nDiscover what’s driving the evolution of online demand and gain actionable intelligence to stay ahead in this fast-changing industry. \n🗓 When: Wednesday\, October 22\, 2025\n⏰ Time: 12 – 12:30 PM ET\n🎤 Speaker: Matthew Varabkanich\, Cleveland Research Company \nRegister here to secure your spot for this free webinar: https://lnkd.in/eRrxuFEs \n#HEDNA #HSMAI #Webinar #DistributionTrends #OnlineMarketing
URL:https://americas.hsmai.org/event/the-latest-travel-trends-shaping-the-north-american-market/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251021
DTEND;VALUE=DATE:20251022
DTSTAMP:20251020T230935Z
CREATED:20250930T195250Z
LAST-MODIFIED:20251020T230935Z
UID:12410-1761004800-1761091199@americas.hsmai.org
SUMMARY:Boston-General Managers Panel
DESCRIPTION:
URL:https://americas.hsmai.org/event/boston-general-managers-panel/
LOCATION:Boston\, MA\, United States
CATEGORIES:Chapterevents
GEO:42.370567;-71.026964
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251016
DTEND;VALUE=DATE:20251017
DTSTAMP:20251015T224032Z
CREATED:20250908T203812Z
LAST-MODIFIED:20251015T224032Z
UID:12348-1760572800-1760659199@americas.hsmai.org
SUMMARY:HSMAI Hawaii/Aloha MPI Pineapple Pau Han
DESCRIPTION:
URL:https://americas.hsmai.org/event/hsmai-hawaii-aloha-mpi-pineapple-pau-han/
LOCATION:Makawao\, HI
CATEGORIES:Chapterevents
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20251006T080000
DTEND;TZID=America/New_York:20251006T103000
DTSTAMP:20250814T215330Z
CREATED:20250814T215000Z
LAST-MODIFIED:20250814T215330Z
UID:12269-1759737600-1759746600@americas.hsmai.org
SUMMARY:ECC – Excelling at Customer Centricity – an HSMAI Certification Program
DESCRIPTION:🔑 Unlock the power of customer-centric leadership! \n\n\n\n\n\n\nWith HSMAI Region Europe’s Excelling at Customer Centricity programme\, your team identifies and implement processes to close gaps that stop them from excelling\, consistently\, when in direct contact with your guests. Actions are proposed with clear ECC measurements to add value through your internal culture and communication planning\, the inclusion of key stakeholders\, employee engagement and service recovery methods.
URL:https://americas.hsmai.org/event/ecc-excelling-at-customer-centricity-an-hsmai-certification-program/2025-10-06/
LOCATION:Online Web Series
CATEGORIES:Events
ATTACH;FMTTYPE=image/png:https://americas.hsmai.org/wp-content/uploads/sites/16/2025/08/ECC-Program-Launch-.png
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20251003
DTEND;VALUE=DATE:20251004
DTSTAMP:20251002T200818Z
CREATED:20250709T225450Z
LAST-MODIFIED:20251002T200818Z
UID:12174-1759449600-1759535999@americas.hsmai.org
SUMMARY:2025 Central FL Great Gatsby Charity Auc
DESCRIPTION:Fundraiser supporting Boys & Girls Club of Central Florida
URL:https://americas.hsmai.org/event/2025-central-fl-great-gatsby-charity-auc/
LOCATION:Orlando\, FL\, United States
GEO:28.545179;-81.373291
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END:VCALENDAR