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X-WR-CALDESC:Events for HSMAI Americas
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DTSTART;TZID=America/New_York:20261027T120000
DTEND;TZID=America/New_York:20261027T130000
DTSTAMP:20260805T215538Z
CREATED:20260805T215411Z
LAST-MODIFIED:20260805T215538Z
UID:13078-1793102400-1793106000@americas.hsmai.org
SUMMARY:Contact Center SIG – A Community for Guest Engagement Leaders
DESCRIPTION:[vc_row][vc_column][vc_column_text] \nVirtual Fireside Chat: A conversational space for member connection and shared learning.\nTuesday\, October 27 @ 12:00 – 1:00 PM ET \n\nRegister Online \n\n\nOpen discussion on trending topics\nSteering Committee Facilitator: Eric Noah-Wilson\, VP Customer Engagement | Loews Hotels & Co\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/contact-center-sig-a-community-for-guest-engagement-leaders-2/
CATEGORIES:Events
LOCATION:https://americas.hsmai.org/event/contact-center-sig-a-community-for-guest-engagement-leaders-2/
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DTSTART;TZID=America/New_York:20261208T120000
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DTSTAMP:20260805T215737Z
CREATED:20260805T215737Z
LAST-MODIFIED:20260805T215737Z
UID:13081-1796731200-1796734800@americas.hsmai.org
SUMMARY:Contact Center SIG – A Community for Guest Engagement Leaders
DESCRIPTION:[vc_row][vc_column][vc_column_text] \nVirtual All Members Meeting: An interactive forum featuring updates\, education\, and peer insights.\nTuesday\, December 8 @ 12:00 – 1:00 PM ET \n\nRegister Online\n\n\nSteering Committee Co-Facilitators:\n\nFatima Fisher\, Director of Global Reservation Support | Pyramid Global Hospitality\nMegan Becker\, Manager of Hiring and Training\, Reservations | Hershey Entertainment & Resorts Company\n\n\n\n[/vc_column_text][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/contact-center-sig-a-community-for-guest-engagement-leaders-3/
CATEGORIES:Events
LOCATION:https://americas.hsmai.org/event/contact-center-sig-a-community-for-guest-engagement-leaders-3/
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DTSTART;TZID=America/New_York:20260930T080000
DTEND;TZID=America/New_York:20260930T090000
DTSTAMP:20260914T184054Z
CREATED:20260914T184054Z
LAST-MODIFIED:20260914T184054Z
UID:13365-1790755200-1790758800@americas.hsmai.org
SUMMARY:Peak Season Success Starts Now
DESCRIPTION:[vc_row][vc_column][vc_single_image onclick=”custom_link” image=”{“13367“:{“url“:“https://events.zoom.us/ev/Avz-TmeymRGVxkwHmBFvDwV4fBka6J2Iil88H38sMrzcO_RPvmXU~Ah60AF712Zh_5XpM-SQIpaZjDjgjoKXQrrES4xFy2pvkWRg5TlVH636ChA“\,“title“:““\,“target“:“_blank“\,“rel“:““}}” img_size=”full”][vc_column_text]Peak season isn’t won when demand arrives. It’s won in the weeks and months leading up to it. \nJoin Amadeus\, IDeaS\, and HSMAI for a practical discussion on how leading hotels are using data\, demand insights\, and integrated commercial strategies to stay ahead of the competition and maximize revenue during peak travel periods. \nDuring this session\, we’ll explore how to: \n\nIdentify demand opportunities earlier\nBuild smarter peak season strategies\nReach high-value travelers across key channels\nConvert more interest into direct bookings\nAdapt as market conditions change\n\nSave your spot today – and share the invite with your team![/vc_column_text][vc_single_image onclick=”custom_link” image=”{“13369“:{“url“:“https://events.zoom.us/ev/Avz-TmeymRGVxkwHmBFvDwV4fBka6J2Iil88H38sMrzcO_RPvmXU~Ah60AF712Zh_5XpM-SQIpaZjDjgjoKXQrrES4xFy2pvkWRg5TlVH636ChA“\,“title“:““\,“target“:“_blank“\,“rel“:““}}” img_size=”full”][/vc_column][/vc_row]
URL:https://americas.hsmai.org/event/peak-season-success-starts-now/
LOCATION:https://americas.hsmai.org/event/peak-season-success-starts-now/
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